Guest Intelligence
On every plan
Your Friday regular stopped coming. Did anyone notice?
Guest profiles with notes, visit history and spend on every booking, and a nudge when a regular goes quiet, so you can win them back.
Included on every plan, from £249 a month.
What it does
What if every host knew every regular?
A profile for every guest
Notes, visit history and spend, built up from their bookings. Bring your existing list in with an import.
Nobody starts from scratch.
Notes on the booking
Allergies, the usual table, the anniversary. Written once, seen by whoever’s on.
Every regular feels known.
Tags that add themselves
Set rules once and guests are tagged as they qualify, so your regulars and VIPs sort themselves.
The right guests stand out.
A nudge when they go quiet
Kit flags regulars who haven’t been in for a while, so you can ask them back.
Fewer regulars lost without a word.
Some time in March
Where does your guest list live today?
Half of it sits in a booking site you don’t own, the rest in someone’s head. When that person leaves, so do the notes, and a regular who drifts away goes unnoticed for months.
What it replaces
- A separate guest CRM
- Notes on the back of the booking sheet
- A guest list locked in a booking site
Regulars feel known every visit, and the quiet ones are asked back before they’re gone.
One login
Where does Guest Intelligence fit with the rest of your venue?
- Reservations
Every booking adds to the profile, and the notes show on the next one.
See Reservations - Social & Marketing
Win-back and birthday emails go to the guests already in your Crumbs.
See Social & Marketing - Gift Cards & Loyalty
Loyalty stamps sit with the guest, so a regular’s card follows them.
See Gift Cards & Loyalty
The honest answer
“Do I own the list?”
Yes. Your guest list lives in your Crumbs, not on a booking site, and you can export it as a CSV whenever you like. How many guests each plan holds is on the pricing page.
Bring your guest list. See it as profiles.
Twenty minutes with someone who has worked a floor.