Venue stories
Still running your venue from five apps and a notebook?
Four venue stories show bookings, rotas, reporting and cash up working together in one login. Pick the week that looks like yours.
Illustrative scenarios based on common venue workflows. These are not customer results.
Story 01 · Café owner · Café and bakery
Sunday, 10.40pm. The rota still isn’t done.
One site, a team of eleven, open seven till four. An illustration built from what owners tell us, not a customer.
The week gets built in Crumbs. The wage cost for each day adds up as the shifts go in, and Saturday shows over the weekly cap. One shift comes out, the rota is published and it’s on everyone’s phone. Laptop shut.
Read the full week, and what got switched off
The owner is on the coffee machine at seven most days and in the bakery at five on Saturdays. The admin happens after close, and on Sunday nights at the kitchen table, with a spreadsheet and the staff group chat open.
Sunday, 10.40pm
Before
The rota is a spreadsheet. The wage bill gets worked out afterwards with a calculator, then a screenshot goes in the group chat and the owner waits for the thumbs.
With Crumbs
The week gets built in Crumbs. The wage cost for each day adds up as the shifts go in, and Saturday shows over the weekly cap. One shift comes out, the rota is published and it’s on everyone’s phone. Laptop shut.
Monday, 5.30am
Before
The baker writes the fridge temperatures on a clipboard by the back door, when there’s a minute.
With Crumbs
Each reading goes in on a phone with the time and the baker’s name on it. When the inspector visits in spring, the records are in one place and export as a CSV.
Wednesday, 8.15am
Before
A regular who came in every morning hasn’t been in for three weeks. Nobody has noticed.
With Crumbs
Kit nudges the owner that a regular has gone quiet. Her profile has her usual, her visits and her loyalty stamps, so the note the owner sends her is a personal one.
Saturday, 4.20pm
Before
The till is £20 out. Count it again. Still out. Home at six, none the wiser.
With Crumbs
Cash and card go in against what the till expected, and it’s flagged as £20 short straight away. The team remember a refund that went back in cash. A note goes on it. Home by five.
Switched off
- Rota spreadsheet
- Shifts in the group chat
- Paper loyalty cards
- Temperature clipboard
- Cash-up notebook
Running on Crumbs
- Rotas
- Temperature checks
- Guest profiles
- Loyalty stamps
- Cash-up
- Kit
Story 02 · Chef-owner · Neighbourhood restaurant
Saturday, 7.30. Two tables of eight.
One site, a full room on Saturdays, the chef still on the pass. An illustration built from what owners tell us, not a customer.
The new lamb price goes in. Kit flags the rise, and the slow-cooked lamb shows up under the GP target the chef set. The price on Friday’s menu changes.
Read the full week, and what got switched off
The chef owns the place and still runs the pass most nights. Bookings come in from the website, the phone and regulars stopping by. Saturday is the night the month depends on.
Tuesday, 10am
Before
The lamb delivery is up again. The menu price hasn’t moved in a year. Nobody has done the maths.
With Crumbs
The new lamb price goes in. Kit flags the rise, and the slow-cooked lamb shows up under the GP target the chef set. The price on Friday’s menu changes.
Thursday, 3pm
Before
Two tables of eight for Saturday, booked by phone. Names and numbers on a Post-it by the till.
With Crumbs
Both bookings go in the diary with a card hold through the restaurant’s own Stripe. Guest notes on each: one birthday, one nut allergy.
Friday, 7.30pm
Before
No reminder goes out. Nobody rings to check.
With Crumbs
The reminders went out 24 hours before. One table cancels, and the space goes to someone on the waitlist.
Saturday, 7.30pm
Before
Neither table shows. Sixteen covers prepped for nobody, on the night the month depends on.
With Crumbs
Both tables are full. The birthday gets its candle, and the kitchen knew about the nuts before the first ticket.
Switched off
- A booking system that charged per cover
- The costing spreadsheet
- The Post-it by the till
Running on Crumbs
- Bookings
- Deposits and card holds
- Reminders
- Waitlist
- Menu costing
- Kit
Story 03 · General manager · Restaurant and bar in a two-site group
Monday, 8.50am. The owner wants the numbers.
Two sites, one owner who wants the numbers. An illustration built from what owners tell us, not a customer.
Kit’s morning briefing has yesterday’s covers and sales, the best and worst sellers, and who’s on. The owner opens the all-venues dashboard and sees both sites side by side.
Read the full week, and what got switched off
The GM runs the bigger of the two sites and keeps an eye on the other. The owner wants to know how the weekend went before the GM has had a coffee.
Monday, 8.50am
Before
Five logins: the till, the bookings, the rota, a spreadsheet and email. The numbers reach the owner at lunchtime, in a different shape every week.
With Crumbs
Kit’s morning briefing has yesterday’s covers and sales, the best and worst sellers, and who’s on. The owner opens the all-venues dashboard and sees both sites side by side.
Monday, 11am
Before
The inspector asks for last month’s fridge temperatures. Twenty minutes in the office, looking for the right folder.
With Crumbs
Every reading is there with the time and who took it. The HACCP records export as a CSV while the inspector waits.
Monday, 2pm
Before
Someone spots that Friday has nobody on the bar after nine.
With Crumbs
Kit had already flagged the gap in the rota. The GM fills it and publishes, and the change is on the team’s phones.
Monday, 4pm
Before
Saturday’s cash-up at the second site never happened. Nobody knows until the bank statement.
With Crumbs
Kit flagged the missing cash-up on Saturday night. It was done before Sunday service.
Switched off
- The Monday spreadsheet
- Five separate logins
- Compliance folders at each site
Running on Crumbs
- Kit
- All-venues dashboard
- Temperature checks
- Rotas
- Cash-up
Story 04 · Bar owner · Small bar
Booked for twelve. Four turned up.
One site, a team of eight, late licence at weekends. An illustration built from what owners tell us, not a customer.
The booking goes in the diary with a deposit through the bar’s own Stripe. Reminders go out 24 hours and 2 hours before.
Read the full week, and what got switched off
The owner still works Friday and Saturday behind the bar. December pays for January, so every group booking matters.
Early November
Before
The Christmas party for twelve was booked in a DM. No deposit. Nobody followed up.
With Crumbs
The booking goes in the diary with a deposit through the bar’s own Stripe. Reminders go out 24 hours and 2 hours before.
Sunday, rota night
Before
Tuesday rostered like a Saturday, because it was last week too.
With Crumbs
The wage cost for each day shows as the rota is built, against the weekly cap. Tuesday comes down to two.
Saturday, 12.40am
Before
£40 short. Count again. Still short. Go home not knowing.
With Crumbs
The cash-up flags £40 short that night. The bartender remembers a round refunded in cash, and a note goes on it.
Monday, 10am
Before
Two bad reviews from Friday, still unanswered a week later.
With Crumbs
Kit flagged the bad review and drafted a reply. The owner changes a line and posts it.
Switched off
- Group bookings in DMs
- The rota spreadsheet
- The cash-up notebook
Running on Crumbs
- Bookings
- Group deposits
- Rotas
- Cash-up
- Kit
Wondering how your own week would look in Crumbs?
Bring your rota, booking diary or a dish to cost. In twenty minutes we show you the modules that fit, with a straight price.